Return & Refund Policy

Prescription not guaranteed

Payment and refund terms depend on whether a prescription is issued. Completing an assessment or checkout step does not guarantee treatment.

If a provider does not approve treatment

You are not charged for medication you do not receive if a provider does not approve treatment.

If a prescription is issued

Charges may include the clinician consult pathway and medication/supplies as described at checkout. Because compounded and prescription products are personalized and may be temperature- or safety-sensitive, opened or shipped prescription medications generally cannot be returned except where required by law or where the pharmacy confirms an error attributable to Reed or its pharmacy partner.

Shipping issues / pharmacy error

Contact support promptly with your order details. We will coordinate with the pharmacy partner (Rush Pharmacy when applicable) on replacement or remedy for verified fulfillment errors.

How to request help

Use the support channel on the site. Do not send payment card numbers by email.

State law

Your rights under applicable state law are not limited by this Policy where such limitation is prohibited.