Privacy Policy

Entity: Reed Health (“Reed,” “we,” “us”)

1. Scope

This Policy describes how we collect, use, and share information when you use our website and telehealth services. Health information may also be handled under HIPAA by covered entities in the care pathway (providers / platform). This Policy is a website notice and does not replace required HIPAA Notices of Privacy Practices from covered entities.

2. Information we collect

• Identifiers & contact: name, email, phone, address, state of residence
• Account / assessment: responses you submit about history, symptoms, and goals
• Payment: processed by payment providers (we do not store full card numbers on Reed systems when processed by a PCI-compliant processor)
• Technical: IP address, device/browser data, cookies/analytics as configured
• Communications: messages with support or care teams

3. How we use information

To operate the site, route assessments to licensed providers, coordinate pharmacy fulfillment when prescribed, process payments/refunds, prevent fraud, meet legal obligations, and improve services.

4. Sharing

We may share information with:

• Provider network partners for clinical review
• Pharmacy partners (including Rush Pharmacy) when a prescription is issued
• Telehealth / platform vendors (including Remedora) needed to deliver care
• Payment processors, hosting, analytics, and professional advisors
• Advertising partners (Meta), as described in section 5
• Authorities when required by law

We do not sell your personal information for money. We do not share PHI for marketing in a manner prohibited by applicable law.

5. Cookies & analytics

We may use cookies or similar tools for site function and analytics. You can control cookies via browser settings where applicable.

Advertising (Meta). We don't use the Meta pixel on this site. During a consultation, our platform tells Meta when you start, create an account, reach checkout and purchase (with the order value), with your email, phone and account ID in hashed form, plus your browser type and any Meta cookie IDs, so Meta can match it to an ad. We do not send Meta your treatment, your answers or the treatment page address. You can limit ad personalization in your Meta settings and block cookies in your browser.

6. Retention

We retain information as needed for care, operations, legal, and regulatory requirements, then delete or de-identify as appropriate.

7. Security

We use administrative, technical, and physical safeguards appropriate to the data. No method of transmission is 100% secure.

8. Your choices

Depending on your state, you may have rights to access, correct, delete, or obtain a copy of certain personal information, and to appeal denials. Contact us via the site support channel. Do not use email for urgent medical issues.

9. Children

Services are not directed to children under 13 (or higher age required for telehealth consent in your state).

10. Changes

We may update this Policy and will revise the “Last updated” date.

11. Contact

Privacy questions: use the support channel on the site.